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Frequently asked questions

See some common questions and answers below, or email us at support@hellohealth.au


General

  • How do I receive the program?

    Once you have purchased a program and entered all your personal details, you will be redirected to the members area. From there you will have your custom built program ready to access!

  • Is this a subscription based program?

    Yes, maintenance is crucial for advancing in your health journey, which is why our programs are regularly updated with new meal plans based on your chosen program. You'll also receive ongoing support from me and my team. The best part is that you're not locked into a long-term commitment—you can cancel anytime.

  • Are the programs available world wide?

    Absolutely, my programs are available for purchase and access from anywhere in the world! It's essential to me that everyone, regardless of location, can benefit from this program.

  • Is the program the same every month?

    No, each month offers something new. This includes new meals and adjusting your diet as your body evolves. It’s important to continually challenge your body to ensure progress.


Subscriptions

  • Refunds and returns.

    For information on my refunds and returns policy, please see the terms and conditions.

  • How do I cancel?

    To cancel your subscription you must email me with at least 7 days notice so that you are not charged again. Please note that once you cancel your account, all plans and support will be removed from your account.


Meal plans

  • How can I adjust my dislikes list?

    To adjust your dislikes list, go to your profile tab in the members area. Select ‘dietary preferences,’ then click on the ‘ingredients I dislike’ tab. From there, you can add or remove ingredients from your dislikes list.

  • How do I swap meals?

    To swap out meals, click on the meal you want to replace. You’ll see a ‘swap’ option on the tab; select it and follow the instructions on the pop-up window.

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